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User Agreement

User Agreement

Terms and regulations for use of services provided by Koreadepart Inc. at 「Koreadepart.com」 are established as follows.

Article 1 (Definitions and basic terminology)

Definitions of basic terms in the present agreement are established as below, respectively:
1.[Company] – Koreadepart Inc., company which provides online commercial services and maintenance of www.koreadepart.com web site;
2.[koreadepart.com] – internet web site operated by [Company] , through which the company conducts all online commercial services and promote company business, also used as a system to present product list and range of services, including information of the provided products and services.
3.[User] - a person accessing [koreadepart.com] and using its services as a member or non-member.
4.[Service] - a service or a range of services provided to [User] of [koreadepart.com] by [Company] , that is based on present agreement, and which could be edited, added or deleted at [Company]’s sole discretion with or without a notification.
5.[Member] – is a [User] registered at [koreadepart.com] and obtained a membership acquiring the qualification of using [Service] (regardless of on-pay/non-pay role) after accepting present agreement.
6.[ID] - a designation which identifies a [User] with authority to use this service as a member.
7.[Password] – a special code input along with ID by [User] to certify the authority of using this service as a member.

Article 2 (Scope and Alteration of Regulations)
1.[User] needs to agree with all the regulations and terms of [koreadepart.com] before using the service as a member. If a [Member] uses [Service] at [koreadepart.com], [Company] inclined to believe that he or she agreed with the regulations of User Agreement and privacy policy.
2.[Company] reserves a right to amend regulations, add or remove articles from the presented agreement. All the Alterations to this agreement will have a priority among the unrevised editions of the agreement.
3.[Company] can alter these regulations at its sole discretion with or without a notification. At the same time all alterations will take effect only after [User] will be notified through email or any other way.
4.In case of [User] gets any disadvantages or losses occurred after a notification about the alterations in the regulations, [Company] will not be responsible for those outcomes.

Article 3 (Position and Limitation of User)

1 Position of User
[User] has a right to use [Service] provided at [koreadepart.com] within the framework of the presented agreement and privacy policy. [User] needs to agree with all the regulations and terms of [koreadepart.com] before using the service as a member. If a [User] uses [Service] at [koreadepart.com], [Company] inclined to believe that he or she agreed with the regulations of User Agreement and privacy policy.

2 Limitation of User
User of [koreadepart.com] should follow regulations of the present agreement and unacceptable behavior is restricted by following limitations:
Be false, inaccurate or misleading.
Be fraudulent or involve the sale of counterfeit or stolen items.
Infringe or misappropriates any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; [Company] may, in appropriate circumstances and at its sole discretion, disable and/or terminate the accounts of users who may be repeat infringers.
Violate any law, statute, ordinance or regulation (including, but not limited to, those governing privacy, publicity, export control, consumer protection, unfair competition, antidiscrimination or false advertising).
Be defamatory, trade libelous, unlawfully threatening or harassing, or advocating, promoting or providing assistance involving violence, significant risk of death or injury, or other unlawful activities.
Display material containing pornographic material of any kind.
Access illegally or without authorization any computers, servers, accounts or networks of [koreadepart.com] or any [koreadepart.com] merchant, or attempt to "hack" into [koreadepart.com] security systems, having [koreadepart.com] host or distribute any Internet viruses, other harmful code, pinging, flooding, mail bombing, or denial-of-service attacks or disrupting others of effectively using the [koreadepart.com] solution.
Involve the transmission of any unsolicited commercial or bulk email (known as "spamming") and [User] shall not use his/her account as a reference in any activities related to so-called pyramid or ponzi schemes.
Be harmful or potentially harmful to the [koreadepart.com] solution's server structure as determined in [Company]'s sole discretion, including without limitation overloading the [koreadepart.com] solution's server technical infrastructure.
Involve subleasing [User]’s account or offering "free space" on or other access to [User]’s account to third parties;
Create liability for [Company] and its subcontractors or expose them to undue risk or otherwise engage in activities that [Company], in its sole discretion, determines to be harmful to [Company]'s affiliates, operations, reputation, or goodwill.
Post or disclose any personally identifying information or private information about children or any third parties without their consent or the parent's consent, in a case for minor.
Post or display of any materials that exploits or otherwise exploits children under age of 18 years.
Post any content that advocates, promotes, or otherwise encourages violence against any governments, organizations, groups or individuals or activities that leads to cruelty towards animal or in providing instruction/information or assistance in carrying out such violence.
Conduct activities such as gambling, sweepstakes, raffles and lotteries.
Pirated computer programs.
Pornography or illicitly pornographic products.
Computer software viruses or software designed to create a virus.
Any goods which are (or Instructions on how to make) harmful, dangerous or illegal.

[User] agrees that [User] will not (and will not allow any third party to) participate in any of the following actions such as reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any [koreadepart.com] solution or technology; individual passwording of Merchant sites; deleting or altering author attributes or copyright notices (unless expressly permitted in writing by the author or owner), and/or fail to obtain all required permissions when using the [koreadepart.com] solution to receive, upload, display, distribute, or execute programs or perform other works protected by intellectual-property laws, including copyright and patent laws.


Article 4 (Terms of service of [koreadepart.com])

1.Join (Registration)
Registration at our website is FREE, you can become a member of KOREADEPART without any admission fee or membership charges. Everyone can use services of KOREADEPART, whether it is a member or not.

Instructions for sign up:
By following the instructions below, you can create your free membership of KOREADEPART
A.Click on "Join" button at the front page
B.Please read and agree to privacy policy and terms of service.
C.Enter all required information.
D.Registration complete.
* In case if you forget your ID or PASSWORD, please contact us through e-mail (engkoreadepart@gmail.com/rukoreadepart.com/eukoreadepart.com).

How to edit personal information:
First, you need to log in to edit your information. Then, move to “My Account” page and click “Edit info”. Password, name, phone number, address and zip code can be modified, except your ID. So please note in advance.

How to cancel membership:
First, you need to log in to cancel your membership. Then, move to "My Account” page. Then, you can proceed to cancellation. Once you cancel your ID, all the membership services of KOREADEPART will not be available.

2.Types of membership:

①General members: All members registered customers
②VIP members: Customers who buy our goods more than USD 350 a month
③Wholesale members: Customers who buy our goods more than USD 1000 a month

①General membership
Benefits of having KOREADEPART Membership:
Convenient and Easy Access:
One of the best privileges of Membership it is very easy to place orders every time. Members can easily access they orders, purchasing history, etc. It is much more convenient for a member to track his/her order statuses, make changes, and make personal requests on an order.
Points and perks:
With each purchase a member gets certain amount of points, which a member can use for future purchases as money. In additions events and discount coupons available only for registered customers.
Q&A service page:
In case if you need a proper and quick help, assistance, or you have any requests, questions, and complains or suggestions, you as a member can contact directly to Customer Service via Q&A page on our website.
Only members can use Wish List service:
If you add some products to Wish List, they will not be disappeared when you log out our web site or even turn off the computer. But what you add to Shopping Cart will be disappeared once you log out the site.
Request for stock:
If you need some products to be restocked, add them to Wish List. We will let you know about the product as soon as possible.
Get some points by writing a review*:
Members can write reviews on products they purchased. Appeal to everyone for how much you like the products, and then you can get a point.

* Caution: Product Review section is for customers to express their opinions. However, in order to maintain a healthy atmosphere of our community, we will delete the following reviews without a notice:
If your review contains some malicious contents, the points given by purchasing can be canceled by us.
Insults, indecent words
Low evaluation: Short and insincere explanation
The contents not related to the products
The contents that reveal the decisive parts or detailed information of the products, not considering those who didn’t yet experience them
Personal information such as names, phone number, address, e-mail and so on
Expressions that force ones to agree with the opinion
The contents which are different from the truth
The complains caused by the careless action, not confirming the notice of policy or service, already referred to our web site

* In the case that the contents are different, it could be also our company’s mistake. So, please let us know before you write a review.
- The copyright of reviews belongs to our company.

* Rumors are created by other customers, and their validity and accuracy are not guaranteed by us.
The good decision is up to you.


②VIP membership

VIP members are KOREADEPART members who make purchases of our products for more than $350 USD per a month. Once you become a VIP member, you can buy products at our web site with VIP prices (Special discount applied), and a VIP status will be kept during a month. We usually upgrade our members to VIPs during the period from 1st to 3rd of every following month. But, if a VIP member does not maintain purchasing for over USD 350 a month, the VIP status will be changed to a general member again.
Purchases’ amounts paid by points are not included in $350 USD to become a VIP member. (But, payments for buying points are included).
Qualification for maintaining VIP membership: Purchase for more than $350 USD every month
Update day: 1st ~ 3rd of every following month
* Caution: The VIP discounted prices are applied after login, so please log in before you add the products to the cart.


③Wholesale member

Once you join our wholesale membership, you will be offered wholesale prices for orders over $500.
* Minimum purchase amount per one order for a Wholesaler: $500 USD

A.How to apply: Two options
a.1st Option: Pay the Wholesale membership fee:
①.Create a new user ID.
②.Pay $200 USD (A Wholesale membership fee) via PayPal.
Please send the fee to our PayPal account. (Our account : )
Once your payment is confirmed, your ID is revised to be a Wholesale member.
You can order products at Korean retail prices right after your ID is revised.
b.2nd Option: Automatically upgraded you exceed $1000 USD order volume:
①.Create a new user ID (General member).
②.If you make purchases for more than $1000 USD per month with your general ID, your ID will be automatically upgraded to a wholesale member in 30 days after you register.

B.Maintaining your membership: the amount of your last month’s order should be over $1000.
a.If you don’t meet this requirement, your ID will be automatically changed to a general member.
b.In case that you already paid the wholesale membership fee and then losing your qualification, you should pay $200 again to rejoin the wholesale membership.
C.Caution for Wholesale Members
a.Although you already have a general user ID, you should create a new ID for wholesale membership.
b.Wholesale members are unable to get purchasing points.
c.Wholesale members are unable to buy products by points that you earned from your general ID.
d.Wholesale members are excluded from all events, such as coupon and time discount events.
※ If you become a wholesaler, shipping cost will be charged to all countries after calculating the weight of order.

*We cannot tell you the discounted prices before you become a VIP or Wholesale member since they are all different according to each brand. Once you become, you can see all discounted prices after logging in.
** PURCHASE AS A NON-MEMBER:
Non-registered customers could use general services of our web site, but these users will have limitations in order volume. The maximum order volume for a NON-member is $50 USD


3.Safety Measures

To protect our customers’ private information, we have been always planning some strict safety measures. For more detailed information, please take a look at the following [Privacy Policy].
①Security
②Customer’s privacy and shopping information are encrypted with SSL secret code. So, we cannot see your Credit card number.
③Minimum requirements for PC
To use our web site, make sure that Window Internet Explorer version is more than 5.0.



4.Buying – Online Ordering

Find a desired product by categories or by search engine at our website.
Click on the name or on the image of the product, and add it to the shopping cart (Click [Add to Cart] button).
If you want to buy more than one product, click [Continue shopping] button or close the pop-up window that comes out every time you add something to your Cart.
Check your product list you are willing to purchase in the [Shopping Cart], and click [Order] button if you are ready to place an order.
2nd Step of placing an order will be [Find you Shipping cost], on the page you have to choose a shipping method you want your order to be delivered: EMS or K-Packet.
The price list of shipping service will be shown to you after you will choose a shipping method and destination country. Referring to this price list you can choose which offered pre-paid amount would be most likely applied to your order
Then click [Next].
3rd Step is [Shipping Info], where you enter the address to where you want your order to be delivered (Destination info). If a customer and a recipient of the order are different, enter the shipping information of destination address. In other case simply check [Same as the orderer's information] field and the system will fill in the destination info automatically by copying your membership info. Double-check the shipping info and click [Next];
[Payment] is the 4th step, where you are suggested to choose a payment method for overall cost:
a. Direct Credit Card: For those who do NOT HAVE a PAYPAL ACCOUNT
b. PayPal Transfer: For those who HAVE a PAYPAL ACCOUNT
Click [Payment] button, which will redirect you to PayPal integrated system. Choose [Don’t have a PayPal account?] option if you want to pay directly with your Credit Card; Choose [Pay with my PayPal account] option to make a PayPal transfer payment.
After order is complete, order confirmation alert will be automatically sent to your e-mail address.
*If the e-mail doesn’t arrive in a few minutes, it might be considered as a spam mail. So please check your spam mail folder.
After the order shipped out, the e-mail alert will be sent to customer’s address.
* All goods are shipped after your payment is confirmed.
* We don’t take an order through phone or e-mail. So, please note this in advance.


5.Payment Methods

We use a PayPal integrated system for payments, but it is not necessary for our customers to have a PayPal account to provide a direct credit card payment.
PayPal offerings worldwide: VISA / MASTER / American Express / Union / Discover / Switch / Solo
Giropay / Electronic cash / PayPal
PayPal online payment system has advanced security to prevent e-commerce frauds, therefore PayPal system is secure and successful online transfer system.

NOTE: As we use PayPal Standard Integrated system, we do not have any access to credit card information of our clients. All credit card information of the income payments are safely encrypted by PayPal Company.


There are two available payment methods at our website:
①PayPal Transfer: For those who HAVE a PAYPAL ACCOUNT;
②Direct Credit Card: For those who do NOT HAVE a PAYPAL ACCOUNT


①Direct credit card
Credit or Debit cards you can use for payment are VISA / MASTER / American Express/ Discover cards.
If you do not have a PayPal account and you are not willing to create one, please choose [Do not have a PayPal account?] option you get redirected to the PayPal system. This option will allow you to proceed to instant payment by your Debit or Credit Card.
* In case of failed Credit Card payment a customer needs to open his/her order sheet and click [Payment] button in the bottom of the page. The button will redirect you to the PayPal system, so you could provide Credit Card payment once again.

In case of failed Credit Card payment a customer needs to open his/her order sheet and click [Configure] button. The button will allow you to rearrange your order. After that procedure you can provide Credit Card payment once again.


②PayPal transfer ( http://www.paypal.com )

OUR PayPal Account:

* Caution: If the [User] and the payer are different when you pay through PayPal service, the payment cannot be confirmed.

What is PayPal?
PayPal is the most preferred way to pay online because it's safer and faster.
You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

How to use PayPal:
To use KOREADEPART safely and quickly, we advise you to get a PayPal account. If you don’t have, please visit PayPal site (https://www.paypal.com), and create an account, if you decide to have one.
All issues regarding refund are being processed through PayPal system to a customer’s account.

A.How to set up a PayPal account
a.Enter PayPal site ( http://www.paypal.com )
b.Click “Sign up” on the right top of the page.
c.Create your PayPal account
d.Enter an email address, password, and a few more details.
e.Click “Agree and Create Account”.
f.The email address you use to log in is your PayPal account.
g.You'll receive an email from PayPal asking you to activate your account. Then you're ready to shop, send money, and accept payments using PayPal.

B.How to link your bank account.
To use PayPal, you need to add a payment method to cover your transactions. This can be your bank account, debit or credit card, or a new payment method like MoneyPak™. Simply link your preferred payment method and you're ready to make purchases or send money.
a.After log in, click “Get verified”
b.Select “Bank account”
c.Click “Link My Bank Account”
d.Click “Add bank account” and enter bank account number and a few more details.
e.PayPal sends 2 small deposits to your bank account in 2 ~ 7 days.
f.Click “Confirm bank account”
g.Enter the 2 deposits you identified from your bank account.
h.Click “Confirm”

C.How to send money with PayPal
a.After log in, click “Send Payment”
b.Fill in the blank written “To(Email)” with
c.Enter the amount you pay
d.Check “Goods”.
e.Click “Continue”
f.Verify all information you entered.
g.Payment completed.



Payment confirmation

** After payment, the confirmation alert will be sent to your e-mail address for both cases of PayPal and credit card.


Nonmember
Click [Track your order] button on the top of the site, and enter the order number (or e-mail address), password that you entered when you placed the order. Then, you can see the order confirmation page.
Member
After login, move to “My account” and click “Track your order” button, and then you can see the order confirmation page.



6.How to Edit Information and Cancel Order

You can contact us through e-mail or MY Q&A
Please take the following instruction, if you want to make a change in your order information.

①EDIT order information (address, shipping method, other requests): UNPAID orders ONLY:
To edit or make any changes to a placed order, a customer needs to contuc our Customer Service center via Q&A page or by email (www.engkoreadepart@gmail.com).
NOTE: editing of a placed order is possible for unpaid orders only. Right after order cost is paid and confirmed it is impossible to make any changes to the order, only cancellation is possible.

②CANCEL order: For PayPal Transfer payment method (Before shipping)
Make a new order sheet and let us know that you want to cancel the previous order through MY Q&A. If you already paid for the order, you can be refunded immediately.
* Ordered but not paid order sheets are automatically discarded after 20 days, so you don’t need to contact us to cancel it separately.

③CANCEL order: For Credit card payment method (Before shipping)
Please let us know that you want to cancel the order and get refunded through MY Q&A.
If you paid via credit card, the transaction can be cancelled immediately. However, period for refund may differ depending on the credit card company.
Many credit card companies have their terms that they have the right to take few weeks to credit your account with the refunded amount.
Even if your credit card company already charged to you, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount. (Or if you have an online account for that credit card, you might see the refunded amount already but it may be still being processed.)
* Caution: You have to pay the balance caused by exchange rate fluctuation if you cancel the payment one day after it.

④After shipping
We consider any changes of your order after shipping as exchange and return requests. Shipping cost for return can be added, so please note this in advance.

▼ For cancellation charge information ( Only for the orders already paid )

- Applicable : Purchased more than USD 100, or purchased one product more than 10pcs.
- Description
: When you cancel your order after paying already, we charge a cancellation charge.(10% of the amount of the products will be charged.)
: After depositing, request for cancellation of order within 1 hour is acceptable with no charges.

*No cancellations allowed for purchases more than USD 1000.
(Request for cancellation within 1 hour after depositing is acceptable with no charges.)


7.Shipping Guide (For the full shipping guide refer to “Shipping Cost” link)

A.Shipping Cost
There two shipping zones:
①Local shipping zone
②International shipping zone

B.There are two types of shipping method:

EMS (Express Mail Service) shipping method
K-Packet shipping method: * less than 2,000g (2 kg).

Delivery time does not include holidays.
Tracking possible.
K-Packet is only available for parcels less than 2,000 g (2 kg).
In case if an order's total packaged weight will be more than 2 kg,
it will be split into several parcels of 2 kg each.
Please note it could require some extra time for packaging.


Caution:
※ Delivery time varies by destination.
※ Delivery time does not include Saturdays, Sundays or Holidays.
※ You can track your parcel at the official postal website of the country. http://www.track-trace.com/post.
※ Here in Koreadepart we do not charge our clients with any extra fees or duty taxes. All presented prices of our products and shipping expenses are final.
Please note: Koreadepart is not responsible for any import customs duties or tax fees.
When a customer makes a purchase from us he/she becomes an importer, and the importer is responsible for importing of the parcel into his/her country borders.
Customs policies vary widely from country to country, so please contact your local customs office for more information.
※ When one of the ordered products is delayed, we ship out the ready products first, except the pending one.
Please note this in advance.
※ Our shipping policy follows the regional classification of the global air mail regulations.
All questions and suggestions regarding shipping cost email to inquire to our “My account” page.

※ We pack only fragile items individually with bubble wrap.
Paper cases are usually not packed individually if not requested.
We are not responsible for any damaged paper cases during delivery.




8.Points

1.What are the POINTS?
1 point=1 dollar.
A Member-customer can pay an order cost by the Points, which he/she accumulated during shopping history. Every KOREADEPART member awarded by a certain amount of points after the actions listed below:
For purchases a customer maid (a certain amount of points assign to each our product)
For each review a customer leaves at our website regarding our products gets 1 point.
A customer gets 0.06 points every time when he/she log in our web site
For registration at our website a member gets points
Please check your points at [My account] page.
A Member-customer can use Points to provide ONLY full payment for an order cost. NO partial payments made by points are allowed.
※ Only if accumulated amount of points is higher than an order cost amount it would be possible to provide the payment with points. In only at this condition a fill-in-box will appear to proceed with [by points] payment (amount of Points > Oder cost).
Points valid for period of one year since the last order date. (It is impossible to convert points into monetary equivalent or cash)
It is possible to buy points to provide payments with them. (To buy points a customer should link to the POINT category)
Non-members cannot buy nor receive points. (So if you want to get points, please join our membership).

How to use “points”
When a customer places a new order, a fill-in-box for payment with points will appear at the STEP 4.
※ Only if accumulated amount of points is higher than an order cost amount it would be possible to provide the payment with points.
(Points > Oder cost)

1.Below the field where a customer chooses a payment method, there is field to apply points to the payment.
2.Please enter the amount of points you want to use, and click [Payment] button.

Buying points
1.Click [Point] button among the categories of the site.
2.Add desired amount of points to the shopping cart.
3.Click [Order] button to proceed to the payment process.

Points are charged as soon as the payment is confirmed. (Usually in one day)
Caution: Points cannot be purchased along with products. Please buy points separately.

9.Time Event

Time event is an offer for our customers, which is held randomly; during that period some arranged goods are offered by special discount.

How to use
Notification banners and pop-up ads appear at the left side on the home page of our web side. Those notifications indicate starting of new random time events.
Click on such a notification to move to an event page.
Select the product in the list to purchase by offered discounted price. After you add it to the cart, you can get it with the time special discount price.

Special Notice
As amount of event products usually limited, please keep an eye on the quantity before ordering. If the order exceeds the limited amount, discount price will not be applied (original prices will be applied only)
Place an order first by creating an order sheet.
Discounts are not applied if you just add discounted items to your cart
If you want to edit your product list in your order, please click [Configure] button at your order sheet page (same procedure as general order).
Time events also limited by a certain time period, if you place an order after the due date you will be charged with the original prices.
Once you made an order sheet, you cannot make any changes. (same procedure as general order)
Once you cancel the order contained products, to which a time event discount was applied, you cannot apply for the discount again.



10.Coupon

Coupon events are arranged by the Brand companies themselves. During the events a certain range of products of certain brand can be discounted for limited period of time.

How to use
-To apply a discount to the event product, a customer should to issue the coupon for that certain product. If a product is in coupon event list, there is [Issue a coupon] sign below product image or in its description below the quantity field [Add cart] button.
-It is enough to issue a coupon of certain brand only once because all of the coupon event products are uniformly assigned to one coupon.
-Add the chosen product to the cart and proceed order placing.
-At the stage of payment, check the field [Using coupon] and if there will be available coupons, similar to [Available coupons: ** EA]. click [Coupon Lookup] button; And check on the right coupon.

Special Notice
Coupons are disposable and cannot be applied again. (In this case please reissue a coupon)
If you already use a coupon when you order, it cannot be restored although you cancel the order. Please note.
Coupon discounts applied only on products assigned to it.
Expired coupons are invalid.


11.Return and Exchange Policy
We want you to be totally satisfied with your order, however we understand if a product doesn’t meet your expectations. We want you to be sure that we do our best to make the return as painless as possible. Needless to say, we cannot accept back products, which are overly used or purchased not from KOREADEPART. To return items to our company, please follow these simple steps:
The side that will be responsible for shipping cost and handling fees for return products vary depending on the situation.
To RETURN:
①Please contact us through our Q&A page or by e-mail with a “Request for Return Form” before returning anything. After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us. Please pack the contents carefully to avoid damage.
「Request for Return」 Form
* Order number (reported in the order confirmation e-mail):
* Name or ID
* Reasons for return:
* Customer’s PayPal account to get a refund:
②Products must be returned within 7 days after the Delivery Date, which would be printed on the order packaging slip.
③Unfortunately, shipping cost and handling charges for return are not refundable.
④All FREE products and FREE gifts that were included to the order must be returned as well
⑤Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
⑥Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.
⑦All returns should be mailed to:

Koreadepart
Attention : Online Returns
72, Hakgam-daero 123beon-gil,
Sasang-gu, Busan, Republic of Korea (Zip code : 47049)
Phone : +82-70-8885-1490

Exchange: NO EXCHANGE, ONLY REFUND.
-If you want to exchange an item you ordered online, please contact us first and place a new order.
-Exchange is unavailable due to the distance and features of each country. Return and Refund are only accepted regarding our policy.
-Please follow the return process stated above

If your product is faulty, damaged, miss-delivered or missing → Full refund!
We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services can provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.
If damage occurred to an item(s) of your order, please contact us immediately through our Q&A page or e-mail within 7 days of the Delivery Date.
If your product is defective, we will proceed with the return process after checking the picture and conditions of the product you had received. Please do not send the products until we review your request.
If your product is defective, you will be provided with a full refund
After we receive the product you return and inspect its condition, refund will be processed to you right away.
If you still want to get the product, please kindly ask us for a replacement, and we will arrange further instructions.
All the shipping and handling costs will be cover by as in case of product defectiveness.
The process of refund and replacement of defective products could vary depending on each case, distance and features of each country.
To insure yourself and to get proper resolution, please save a shipping box, packing materials and the damaged items for inspection by us.
We'll check all items returned as damaged or defective. In if there would be no inconsistencies found, we reserve a right to not refund you and charge you to recover our fees and expenses.

“Waiting for new supply” or “Out of stock” → Refund
The refunds for “Waiting for new supply” or “Out of stock” items will be provided as points. Refund by Points is our primary refund method. All the payment amounts will be refunded and returned to you automatically by the system or by our staff as Points. Equal amount of points will be added to your KOREADEPART account.
※ If you want a monetary (cash) refund, please leave a request at MY Q&A page or via e-mail.
※ Monetary refunds are provided via Paypal online transferring system.
※ To get more information on Refund procedure, please refer to [Refund policy]


12.Refunds

①Refunds for pre-paid shipping cost:

If the actual Shipping Cost is lower than provided pre-paid Shipping Cost, the difference is refunded automatically by the system back to the customer. The amount will be added to customer’s PayPal account (if the payment was made via PayPal transfer), or it would be refunded to Credit/Debit Card’s balance of the customer (if payment was made directly without PayPal account)
Our customers are not charged for any payments or refund transactions with commission fees by PayPal. All expenses related to PayPal services are handled by Koreadepart only (except additional PayPal services such as currency conversion, etc.)

②Other Refunds:
We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides:
PayPal transfer:
-Refunds for customers who provided payments via [PayPal Transfer] payment method could be provided instantly.
-PayPal payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
-Partial refunds for “Out of stock” items could be provide instantly after a request from a customer (Note: After monetary refund, the points which were added to your account as a refund will be deducted again)
Direct Credit card:
-Direct Credit card payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
-The refunded amount could be refunded to your credit card account instantly if the refund was provided in 1-2 days after the payment. If a refund was made later the refund amount will be deducted from customer’s credit card bill the following month. The pending period for refund return back to the credit card depends on the amount of the refund, the credit card company, and some other factors. It may take up to 30 days to reflect on the credit card statement. (Note: refund pending period could vary depending on circumstances)

NOTE:
Refund procedure and feature can be changed depending on each case, as we want our policy to be more flexible in favor of our customer.
Payments with no evidence of ID and unclaimed payment would not be refunded
There are no monetary refunds for payments provided by Points. The points would be returned to you.
Almost in all cases a customer can choose between monetary and by points refunds, placing a request at Q&A page or sending an email.
We live a right not to provide monetary refund if by points refund was made, as it is a Primary refund method.


Article 6 (Suspension or Termination of Account and Membership)

[User] may terminate this Agreement and other [Company]’s agreements by closing his/her [koreadepart.com] Account at any time. Upon closure of a [koreadepart.com] Account, any pending transactions will be cancelled. If an investigation is pending at the time [User] closes his/her [koreadepart.com] Account, [Company] may hold [User]’s funds as described herein. nds in dispute, we will release those funds to you.
[Company] may terminate this Agreement and close [User]’s [koreadepart.com] Account for any reason or no reason at any time upon notice to [User]. [koreadepart.com] may also suspend the Services and access to [User]’s Account (including the Points in [User]’s [koreadepart.com] Account) if the [User] (a) has violated the terms of this Agreement, any other agreement with [Company], or [Company]’s policies, (b) pose an unacceptable credit or fraud risk to [Company], or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct.
[Company] will not be liable to [User] for compensation, reimbursement, or damages in connection with [User]’s use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve [User] of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by [User] to [Company] as provided in this Agreement.


Article 7 (As for Link)

In case of any reference or link to [koreadepart.com], [Service], or [Company] at any other web site, or in case if a third party links to other site, except [Company] owned web sites, [Company] will not take any responsibility or liability for those references. In such cases, [Company] also will take no liability or credits for contents, advertisement, goods, service and etc., which would be included to these sites or can be used in the relevant references. [Company] will not take any responsibility for the damage, losses or affects occurred by such contents, advertisement, goods, service and etc.

Article 8 (Copyright)

1. [User] is not allowed to copy, sell or publish any information and contents, which is presented at [koreadepart.com], beyond the extent of personal use in any way without the approval of the right-holder, nor use it as the other purpose.

2. [User] is not allowed letting a third party to use any information, which is provided through [koreadepart.com], in any way without the approval of the right-holder nor disclose it.

3. In case of any issue occurs due to violation of this clause, [User] shall settle this matter in its own liability and responsibility, and shall not give any harm or damage to [Company].

Article 9 (Liability for Indemnity)

1. In case if any delay, interruption, suspension, stop or abolishment of [service] provision, or leakage or loss of the provided information and etc., or other damage caused to [User] or a third party, which may occur relevant to [service], [Company] will not take any liability for it. However, if [User]’s personal information registered through [service] at [koreadepart.com] will be disclosed without [User]’s permission, it shall considered as ‘Violation of private information and privacy policy’.

2. In case if [User] causes damage, loss or violates a third party by using [service], the [User] shall settle this matter in his/her own liability and expense, and shall not give any harm or damage to [Company]. In case if [User] causes any damage, loss or violates [Company] due to unacceptable behavior that is settled in the present agreement, or any illegal action, [Company] can claim the [User] held responsible.

Article 10 (Privacy)

[User] and [Company] must follow the regulations settled in [Privacy Policy] presented below the [User Agreement].

Article 11 (Governing Law)

The law of Republic of Korea will be applied to the conclusion, effectiveness, performance and interpretation of these regulations.

Article 12 (Competent Court)

In case of any dispute occurs relevant to the presented agreement, the district court, under which jurisdiction is the head office address of [Company], shall conduct the 1st trial of that lawsuit.

Privacy Policy

- Preface
•This privacy policy has the regulations of Koreadepart Inc. for user’s private information and privacy policy
•Private information is the information about an individual, that is, the information that can identify a certain individual with detailed data like names, address and so on. ( It also includes the information that cannot identify a person by itself, but that can do together with other information)
•Please frequently confirm this policy when you use our site.
•Our company has the right to modify, edit, add and delete this policy at our think best.

A.The agreement for collection of private information
•You need to agree with all the regulations and terms of our site when you use our service.
•If a user uses our service, our company considers that he or she agrees with the regulation of private information collection.

B.Purpose for collection and use of private information
•Some part of our service is available without membership, but we are collecting private information to offer the best service according to user’s characteristics and a various kind of membership service.

Here are the purposes of collecting private information.

1. To offer better services according to user’s need
2. To deliver ad for user’s need or other information

•We don’t disclose user’s private information to third parties without agreement.
•However, if the information is needed for statistical treatment, academic research, market research and so on, some parts can be offered, not able to be identified.

C. The methods and details of collecting private information

•On the process of joining membership, you should enter necessary information online like names, Zip code, job and so on for us to offer service.
•To offer better service according to user’s characteristics, you can enter some information as you want such as interests, e-mail address, address, cell phone number, etc.
•For paid services for members, you should also enter some of additional information needed after finishing to enter the basic information.
•In addition to this, sometimes, during questionnaire or special event, you need to enter your information as you want on the purpose of statistical treatment or special prize.
•There are some cases that you need to enter your information or sometimes you are collected automatically by some web sites or ad linked to our site, but our policy is not applicable for this cases. So please be careful.

D.Period of keeping private information
•If a user joins our membership after passing the procedure, our company keep and use his or her information at the same time for offering services according to characteristics, while the member is using our service.

E.Disclosure and share private information
•Our company use user’s information within the limit of representing it as ‘B’, and we ask him or her for agreement in advance. And, we don’t use the information for other purpose or disclose it outside. But, the reasonable exceptions are as below.

1. If a user agrees with the disclosure of information in advance.
2. If a user violates the regulation or terms of our service and the related law
3. If there are some possibilities that a user causes a mental and physical loss to others,
- If there are some evidences that we need to disclose the user who is potential to cause some troubles.
4. If it is based on other related laws

•Our company can only share users’ information with third parties on the purposes of researching, developing and offering better services.

F.Management of private information by users (Lookups, modifying, cancellation, etc)
•Users can check, modify or cancel his or her information as you want.
•Users can stop using the membership or cancel it. The canceled information by users will be immediately discarded not to be used or checked.

H. Management of private information
•Responsibility for management of user’s password belongs to the user, so please make sure that password is not known to third parties.
•Logout online before closing the browser is highly recommended when you finish using a computer. Especially in the circumstances such as workplace, school, library, internet café, etc, the place that you share the computer with other people, please remind that you should follow the above steps to protect from the leakage of private information.
I. Private information consultation
•Our company accepts your opinion or request for private information protection. Please contact the person in charge of legal affairs

Supplementary provision
• April 1st, 2003, enforced

NOTICE