You can contact us through e-mail or MY Q&A.

    For Paypal Transfer payment method
    • Please contact us through e-mail or MY Q&A to cancel an order. If you already paid, you can be refunded immediately.

    ※ Ordered but not paid order sheets are automatically discarded after 3 weeks, so you don’t need to contact us to cancel it separately.

    For Credit card payment method
    • Please let us know that you want to cancel the order and get refunded through MY Q&A.
    • If you paid via credit card, the transaction can be cancelled immediately. However, period for refund may differ depending on the credit card company.
    • Many credit card companies have their terms that they have the right to take few weeks to credit your account with the refunded amount.
    • Even if your credit card company already charged to you, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount. (Or if you have an online account for that credit card, you might see the refunded amount already but it may be still being processed.)
  • After shipping

    We consider any changes of your order after shipping as exchange and return requests.Shipping cost for return can be added, so please note this in advance.

For cancellation charge information ( Only for the orders already paid )

Purchased more than USD 100.00 Or, purchased one product more than 10pcs.
  • When you cancel your order after the payment is completed, we charge a cancellation charge. (10% of cancellation fee from the total shopping cost.)
  • After depositing, request for cancellation of order within 1 hour is acceptable with no charges.
  • When you request for the cancellation over 3times for the order you made and the payment is completed, you will be charged 10% of cancellation fee from the total shopping cost.

No cancellations allowed for purchases more than USD 1000.(Request for cancellation within 1 hour after depositing is acceptable with no charges.)